Went into Bunnings to ask some questions about a Stihl f5 38 and didn't realise they don't sell them but suggested I head down the road to this mob.
I came in and spoke to Jarrod. He was incredibly helpful answering my questions, helped with an issue I was having and suggested that due to some wear and tear on my equipment, if it persisted, it was probably due for a repair/replacement head.
Excellent chap that Jarrod. Don't be afraid, wander right in!

I cannot recommend these guys highly enough. Genuine, trusted advice and supportive approach to customer service. Willing to help you and go the extra mile. Made me feel so comfortable and respected being a female customer.